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COVID-19 Health and Safety Resources Update 26/09/2020

COVID-19 Health and Safety Resources Update 26/09/2020 (Cruises and Charters)
Update: Mount Warning Tours is registered with the NSW Government as a Covid Safe Business, after downloading, completing and registering a comprehensive COVID-19 Safety Plan: Commercial Vessels, accredited by the NSW Government. The following information has been submitted to the NSW Government, as part of our COVID-19 Safety Plan.
UPDATE 26/09/2020
It is now a condition of entry to all Mount Warning Tours vessels and vehicles that all guests will be temperature tested prior to boarding. Any guests whose body temperature is measured as 38 C or above will be denied entry and rebooked or refunded, as is required by the guest/s. It is also a condition of entry that guests will be required to wear face masks, if requested by Mount Warning Tours staff, at any time during their cruise or tour.
Mount Warning Tours cruises & charters adhere to the Covid 19 Fact Sheets distributed by Roads and Maritime Services NSW (RMS NSW) and all NSW Government and health advice.
Updated 26/09/2020
Mount Warning Tours adheres to all relevant conditions contained in the following guidelines.
Wellbeing of staff and customers

Exclude staff and customers who are unwell.
Provide staff with information and training on COVID-19, including when to get tested, physical distancing and cleaning.
Consider whether appropriate cancellation or flexible booking is available where customers cancel due to COVID-19 factors (such as being unwell or awaiting test results).

Physical distancing

If the vessel is being used for hosting other functions or tours the total number of people should not exceed either 50 customers (excluding crew), and/or the total number of people allowing 4 square metres of indoor deck space per person, and two persons per seat on the upper and back decks. (30 persons plus crew/contractors Spirit of Wollumbin, 45 persons plus crew/contractors Dreamcatcher)

We use contactless check-in where reasonably practical to reduce the movement of customers and the number of surfaces touched. If signatures are required, clean pens between customer use with a disinfectant solution or wipe.
Move or seating as required, including in waiting areas, to support 1.5 metres of physical distance. Members of the same household are not required to physically distance.
Reduce crowding wherever possible and promote physical distancing with in areas where people are asked to queue, such as tour meeting points.
Where reasonably practical, ensure customers (who aren’t part of the same household or close contacts) and staff always maintain 1.5 metres physical distancing (including at meal breaks).
Use telephone or video for essential meetings where practical.
Review regular deliveries and request contactless delivery and invoicing where practical.
Have strategies in place to manage gatherings that may occur immediately outside the vessel, such as wharf or jetty pick up or drop off zones.

Hygiene and cleaning

Adopt good hand hygiene practices and ensure hand hygiene facilities are available to customers and staff.
Ensure bathrooms are well stocked with hand soap and paper towels.
Clean public areas frequented by staff or customers at least daily with detergent/disinfectant. Frequently touched areas and surfaces must be cleaned several times per day with a detergent/disinfectant solution or wipe.
Disinfectant solutions need to be maintained at an appropriate strength and used in accordance with the manufacturers’ instructions.
Ensure items used in the preparation of food or for eating are washed thoroughly with hot water and a detergent solution between use, or preferably with a dishwasher if available. Where possible, customers should not share dishes, drinking glasses, cups, and eating utensils.
Ensure processes are in place to launder towels between use if provided. Customers should not share towels.
Staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.
Limit the use of cash transactions by encouraging contactless payment options.

Record keeping

Keep a record of name and a mobile number or email address for all staff, customers and contractors for a period of at least 28 days. Ensure records are used only for the purposes of tracing COVID-19 infections and are stored confidentially and securely.
Make your staff aware of the COVIDSafe app and its benefits to support contact tracing if required.
Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 13 10 50

Mount Warning Tours Health and Safety for Vessel Operations
Mount Warning Tours has introduced additional safety and operation measures for our business. These measures will assist in minimising risks to our staff and guests.
What we are doing:
Our staff have increased the frequency and level of all our hygiene and cleaning procedures.
All surfaces are deep cleaned after every cruise/tour with hospital grade cleaning and disinfectant products, and wiped down prior to the next cruise/tour commencing with iso wipes. Iso wipes are also utilised to wipe down the toilet area during all cruises.
All multi-use, washable cups and glasses have been removed from our vessels.
Self-serve tea and coffee station has been removed until further notice.
Complimentary water dispensers have been removed from our vessels.
Bottled water is available on arrival at the gate (not on board)
Hand sanitisers are provided on-board and at the arrival gate. All guests are required to utilise the hand sanitisers prior to embarking and disembarking.
Hand sanitising wipes are also available to all guests in individual packs.
Maximum numbers on board our vessels have been reduced in accordance with Social Distancing Regulations of 4 sq m per person.
Our Pontoon Boat is available for hire for a maximum of 8 people. The Spirit of Wollumbin has restarted its Charters & Cruises for a maximum of 30 persons for 180 minute cruises.
Your health is our top priority, and we have put special measures in place to keep all guests safe both during and after your activity.
Stringent Cleaning – We’ve increased the frequency of disinfecting surfaces and high traffic areas between each cruise, and hand sanitizer will be available to all of our guests.
Social Distancing – Guests will stay at a safe 1.5 m distance during all points of the cruise. We also ensure that all staff members will be wearing any necessary PPE.
Wellness Checks – Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your cruise
We also encourage you to buy one of our Taste Tweed Farm Tour’s in a Box with Virtual Tour Content, VIP Membership access and more, or to buy one of our gift vouchers and discounted gift certificates for cruises and charters.
Again we ask that if you have an existing Mount Warning Tours gift voucher, please hold onto it as we have extended all existing vouchers with an additional 6 months for redemption.
Please stay safe and we wish you well during these uncertain times.
– Mount Warning Tours
a screenshot of a cell phone
COVID-19 Health and Safety Resources Update 20/07/2020 (Cruises and Charters)
Update: Mount Warning Tours has been registered by the NSW Government as a Covid Safe Business, after downloading, completing and registering a comprehensive COVID-19 Safety Plan: Commercial Vessels, accredited by the NSW Government.
Mount Warning Tours cruises & charters strictly adhere to the Covid 19 Fact Sheets distributed by Roads and Maritime Services NSW (RMS NSW) and all NSW Government and health advice.
Updated 20/07/2020
Mount Warning Tours adheres to all relevant conditions contained in the following guidelenes.
Wellbeing of staff and customers

Exclude staff and customers who are unwell.
Provide staff with information and training on COVID-19, including when to get tested, physical distancing and cleaning.
Consider whether appropriate cancellation or flexible booking is available where customers cancel due to COVID-19 factors (such as being unwell or awaiting test results).

Physical distancing

If the vessel is being used for hosting other functions or tours the total number of people should not exceed the lesser of 50 customers (excluding crew), or the total number of people allowing 4 square metres of space per person. (25 persons plus crew/contractors)

Use contactless check-in where reasonably practical to reduce the movement of customers and the number of surfaces touched. If signatures are required, clean pens between customer use with a disinfectant solution or wipe.
Move or seating as required, including in waiting areas, to support 1.5 metres of physical distance. Members of the same household are not required to physically distance.
Reduce crowding wherever possible and promote physical distancing with in areas where people are asked to queue, such as tour meeting points.
Where reasonably practical, ensure customers (who aren’t part of the same household or close contacts) and staff always maintain 1.5 metres physical distancing (including at meal breaks).
Use telephone or video for essential meetings where practical.
Review regular deliveries and request contactless delivery and invoicing where practical.
Have strategies in place to manage gatherings that may occur immediately outside the vessel, such as wharf or jetty pick up or drop off zones.

Hygiene and cleaning

Adopt good hand hygiene practices and ensure hand hygiene facilities are available to customers and staff.
Ensure bathrooms are well stocked with hand soap and paper towels.
Clean public areas frequented by staff or customers at least daily with detergent/disinfectant. Frequently touched areas and surfaces must be cleaned several times per day with a detergent/disinfectant solution or wipe.
Disinfectant solutions need to be maintained at an appropriate strength and used in accordance with the manufacturers’ instructions.
Ensure items used in the preparation of food or for eating are washed thoroughly with hot water and a detergent solution between use, or preferably with a dishwasher if available. Where possible, customers should not share dishes, drinking glasses, cups, and eating utensils.
Ensure processes are in place to launder towels between use if provided. Customers should not share towels.
Staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.
Limit the use of cash transactions by encouraging contactless payment options.

Record keeping

Keep a record of name and a mobile number or email address for all staff, customers and contractors for a period of at least 28 days. Ensure records are used only for the purposes of tracing COVID-19 infections and are stored confidentially and securely.
Make your staff aware of the COVIDSafe app and its benefits to support contact tracing if required.
Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 13 10 50

Mount Warning Tours Health and Safety for Vessel Operations
Mount Warning Tours has introduced additional safety and operation measures for our business. These measures will assist in minimising risks to our staff and guests.
What we are doing:
Our staff have increased the frequency and level of all our hygiene and cleaning procedures.
All surfaces are deep cleaned after every cruise/tour with hospital grade cleaning and disinfectant products, and wiped down prior to the next cruise/tour commencing with iso wipes. Iso wipes are also utilised to wipe down the toilet area during all cruises.
All multi-use, washable cups and glasses have been removed from our vessels.
Self-serve tea and coffee station has been removed until further notice.
Complimentary water dispensers have been removed from our vessels.
Bottled water is available on arrival at the gate (not on board)
Hand sanitisers are provided on-board and at the arrival gate. All guests are required to utilise the hand sanitisers prior to embarking and disembarking.
Hand sanitising wipes are also available to all guests in individual packs.
Maximum numbers on board our vessels have been reduced in accordance with Social Distancing Regulations of 4 sq m per person.
Our 24 sq m Pontoon Boat is available for hire immediately with a maximum of 6 people. The Spirit of Wollumbin has restarted its Charters & Cruises for a maximum of 25 persons for 180 minute cruises.
Your health is our top priority, and we have put special measures in place to keep all guests safe both during and after your activity.
Stringent Cleaning – We’ve increased the frequency of disinfecting surfaces and high traffic areas between each cruise, and hand sanitizer will be available to all of our guests.
Social Distancing – Guests will stay at a safe 1.5 m distance during all points of the cruise. We also ensure that all staff members will be wearing any necessary PPE.
Wellness Checks – Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your cruise
We also encourage you to buy one of our Taste Tweed Farm Tour’s in a Box with Virtual Tour Content, VIP Membership access and more, or to buy one of our gift vouchers and discounted gift certificates for cruises and charters.
Again we ask that if you have an existing Mount Warning Tours gift voucher, please hold onto it as we have extended all existing vouchers with an additional 6 months for redemption.
Please stay safe and we wish you well during these uncertain times.
– Mount Warning Tours
a close up of a sign a blue and white sign

a close up of a sign

COVID-19 Health and Safety Resources Update 19/06/2020 (Cruises and Charters)
Update: Mount Warning Tours has been registered by the NSW Government as a Covid Safe Business, after downloading, completing and registering a comprehensive COVID-19 Safety Plan: Commercial Vessels, accredited by the NSW Government.
Mount Warning Tours cruises & charters strictly adhere to the Covid 19 Fact Sheets distributed by Roads and Maritime Services NSW (RMS NSW) and all NSW Government and health advice.
 
The list of points below from the RMS NSW Covid 19 Fact Sheet apply specifically to our vessel operations.
 
RMS NSW COVID – 19 Facts Sheet – New Gatherings Update 01/06/2020. (Commercial Vessels)
 
As of 01/06/2020
1. There are no restrictions in relation to leaving your home, except that you cannot gather in public in groups greater than 50 and you must maintain social distancing (1.5m – 4 sq metre rule).
 
2. The definition of a residence/ home includes a vessel.
 
3. The 4sq metre rule still applies on a vessel.
 
4. Outdoor physical activities in groups are permitted ie. vessel activities.
 
5. Commercial vessels can operate like a cafe or restaurant, if approved – up to 50 people plus crew but must comply with 4sq metre rule.
 
6. Holidaying in Regional areas is allowable from 01/06/2020.
Updated 19/06/2020
Mount Warning Tours adheres to all relevant conditions contained in the following guidelenes.
 
Wellbeing of staff and customers

Exclude staff and customers who are unwell.
Provide staff with information and training on COVID-19, including when to get tested, physical distancing and cleaning.
Make staff aware of their leave entitlements if they are sick or required to self-isolate.
Consider whether appropriate cancellation or flexible booking is available where customers cancel due to COVID-19 factors (such as being unwell or awaiting test results).

Physical distancing

If the vessel is being used for commercial scuba diving, snorkeling or marine animal watching tours, the total number of customers should be no more than 50 excluding crew.

If the vessel is being used for hosting other functions or tours the total number of people should not exceed the lesser of 50 customers (excluding crew), or the total number of people allowing 4 square metres of space per person (including crew).

Use contactless check-in where reasonably practical to reduce the movement of customers and the number of surfaces touched. If signatures are required, clean pens between customer use with a disinfectant solution or wipe.
Move or remove tables and seating as required, including in waiting areas, to support 1.5 metres of physical distance. Members of the same household are not required to physically distance.
Reduce crowding wherever possible and promote physical distancing with markers on the floor in areas where people are asked to queue, such as tour meeting points.
Where reasonably practical, ensure customers (who aren’t part of the same household or close contacts) and staff always maintain 1.5 metres physical distancing (including at meal breaks).
Use telephone or video for essential meetings where practical.
Stagger start times and breaks for staff members to minimise the risk of close contact, where reasonably practical.
Review regular deliveries and request contactless delivery and invoicing where practical.
Have strategies in place to manage gatherings that may occur immediately outside the vessel, such as wharf or jetty pick up or drop off zones.

Hygiene and cleaning

Adopt good hand hygiene practices and ensure hand hygiene facilities are available to customers and staff.
Ensure bathrooms are well stocked with hand soap and paper towels.
Clean public areas frequented by staff or customers at least daily with detergent/disinfectant. Frequently touched areas and surfaces must be cleaned several times per day with a detergent/disinfectant solution or wipe.
Disinfectant solutions need to be maintained at an appropriate strength and used in accordance with the manufacturers’ instructions.
Avoid sharing snorkelling and scuba equipment if possible. Any shared equipment must be thoroughly cleaned with a 2-step process of cleaning followed by disinfection in between customer use. Ensure any cleaning or disinfection products used are compatible with the equipment material such as rubber. The equipment should be allowed to effectively dry and be stored dry, and frequently checked to ensure the equipment has not degraded or split.
Ensure items used in the preparation of food or for eating are washed thoroughly with hot water and a detergent solution between use, or preferably with a dishwasher if available. Where possible, customers should not share dishes, drinking glasses, cups, and eating utensils.
Ensure processes are in place to launder towels between use if provided. Customers should not share towels.
Staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.
Limit the use of cash transactions by encouraging contactless payment options.

Record keeping

Keep a record of name and a mobile number or email address for all staff, customers and contractors for a period of at least 28 days. Ensure records are used only for the purposes of tracing COVID-19 infections and are stored confidentially and securely.
Make your staff aware of the COVIDSafe app and its benefits to support contact tracing if required.
Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 13 10 50

Mount Warning Tours Health and Safety for Vessel Operations
 
Mount Warning Tours has introduced additional safety and operation measures for our business. These measures will assist in minimising risks to our staff and guests.
 
What we are doing:
 
Our staff have increased the frequency and level of all our hygiene and cleaning procedures.
 
All surfaces are deep cleaned after every cruise/tour with hospital grade cleaning and disinfectant products, and wiped down prior to the next cruise/tour commencing with iso wipes. Iso wipes are also utilised to wipe down the toilet area during all cruises.
 
All multi-use, washable cups and glasses have been removed from our vessels.
 
Self-serve tea and coffee station has been removed until further notice.
 
No food is being served on-board our vessels until further notice.
 
Complimentary drinks including soft drinks and dispensed filtered water and filtered water dispensers have been removed from our vessels.
 
Bottled water is available on arrival at the gate (not on board)
 
Hand sanitisers are provided on-board and at the arrival gate. All guests are required to utilise the hand sanitisers prior to embarking and disembarking.
 
Hand sanitising wipes are also available to all guests in individual packs.
 
Maximum numbers on board our vessels have been reduced in accordance with Social Distancing Regulations of 4 sq m per person.
Our 24 sq m Pontoon Boat is available for hire immediately with a maximum of 6 people. The Spirit of Wollumbin has restarted its Charters & Cruises for a maximum of 20 persons for 120 minute cruises.
 
Your health is our top priority, and we have put special measures in place to keep all guests safe both during and after your activity.
 
Stringent Cleaning – We’ve increased the frequency of disinfecting surfaces and high traffic areas between each cruise, and hand sanitizer will be available to all of our guests.
 
Social Distancing – Guests will stay at a safe 1.5 m distance during all points of the cruise. We also ensure that all staff members will be wearing any necessary PPE.
 
Wellness Checks – Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your cruise
 
We also encourage you to buy one of our Taste Tweed Farm Tour’s in a Box with Virtual Tour Content, VIP Membership access and more, or to buy one of our gift vouchers and discounted gift certificates for cruises and charters.
 
Again we ask that if you have an existing Mount Warning Tours gift voucher, please hold onto it as we have extended all existing vouchers with an additional 6 months for redemption.
 
Please stay safe and we wish you well during these uncertain times.
– Mount Warning Tours

a close up of a sign

Covid-19 Notice (Updated 15/05/2020)

Mount Warning Tours has restarted its commercial vessel operations effective immediately. (15/05/2020)

To our amazing guests, staff and the Tweed community.
On March 22nd 2020 we announced that due to public health concerns with the COVID-19/CORONAVIRUS pandemic, and to comply with social distancing regulations, that we were unable to operate until further notice. We are now providing notice that we have recommenced limited commercial vessel operations effective immediately.

The recommencement of our cruises will strictly adhere to the Covid 19 Fact Sheet distributed 15/5/2020 by RMS. The list of points below apply specifically to our vessel operations.

COVID – 19 Facts Sheet – New Gatherings Update. (Commercial Vessels)
There is no restrictions in relation to leaving your home, except that you cannot gather in public in groups greater than 10 and you maintain social distancing (1.5m – 4 sq metre rule.)
The definition of a residence/ home includes a vessel
The 4sq metre rule still applies on a vessel
Outdoor physical activity in groups of 10 are permitted ie. vessel activities
Commercial vessels can operate like a cafe or restaurant, if approved – up to 10 people plus crew but must comply with 4sq metre rule.
No holidaying in Regional areas

Our 24 sq m Pontoon Boat is available for hire immediately with a maximum of 6 people (Locals only – Tweed Shire only)
The Spirit of Wollumbin will restart its Rainforest Cruises with a minimum of 10 persons and a maximum of 10 persons for 90 minute cruises effective 20/5/2020 at 10 am. (Locals only – Tweed Shire only)

The following onboard measures will apply.
Mount Warning Tours has introduced additional safety and operation measures for our business. These measures will assist in minimising risks to our staff and guests.

What we are doing:
Our staff have increased the frequency and level of all our hygiene and cleaning procedures.
All surfaces are deep cleaned after every cruise/tour with hospital grade cleaning and disinfectant products, and wiped down prior to the next cruise/tour commencing with iso wipes. Iso wipes are also utilised to wipe down the toilet area during all cruises.
All multi-use, washable cups and glasses have been removed from our vessels.
Self-serve tea and coffee station has been removed until further notice.
No food is being served on-board our vessels until further notice.
Complimentary drinks including soft drinks and dispensed filtered water and filtered water dispensers have been removed from our vessels.
Bottled water is available on arrival at the gate (not on board)
Hand sanitisers are provided on-board and at the arrival gate. All guests are required to utilise the hand sanitisers prior to embarking and disembarking.
Hand sanitising wipes are also available to all guests in individual packs.

Maximum numbers on board have been reduced in accordance with Social Distancing Regulations of 4 sq m per person (if applicable).

We also encourage you to buy one of our Taste Tweed Farm Tour’s in a Box with virtual content, VIP Membership access and more, or to buy one of our gift vouchers and discounted gift certificates for cruises and charters.

Again we ask that if you have an existing Mount Warning Tours gift voucher, please hold onto it as we have extended all existing vouchers with an additional 6 months for redemption.

Please stay safe and we wish you well during these uncertain times.
– Mount Warning Tours

a screenshot of a cell phone