COVID-19 Health and Safety Resources Update 01/06/2020

COVID-19 Health and Safety Resources Update 01/06/2020 (Cruises and Charters)
Mount Warning Tours cruises & charters strictly adhere to the Covid 19 Fact Sheets distributed by Roads and Maritime Services NSW (RMS NSW).
 
The list of points below from the RMS NSW Covid 19 Fact Sheet apply specifically to our vessel operations.
 
RMS NSW COVID – 19 Facts Sheet – New Gatherings Update. (Commercial Vessels)
 
As of 01/06/2020
1. There are no restrictions in relation to leaving your home, except that you cannot gather in public in groups greater than 50 and you must maintain social distancing (1.5m – 4 sq metre rule).
 
2. The definition of a residence/ home includes a vessel.
 
3. The 4sq metre rule still applies on a vessel.
 
4. Outdoor physical activities in groups are permitted ie. vessel activities.
 
5. Commercial vessels can operate like a cafe or restaurant, if approved – up to 50 people plus crew but must comply with 4sq metre rule.
 
6. Holidaying in Regional areas is allowable from 01/06/2020.
 
Health and Safety for Vessel Operations
 
Mount Warning Tours has introduced additional safety and operation measures for our business. These measures will assist in minimising risks to our staff and guests.
 
What we are doing:
 
Our staff have increased the frequency and level of all our hygiene and cleaning procedures.
 
All surfaces are deep cleaned after every cruise/tour with hospital grade cleaning and disinfectant products, and wiped down prior to the next cruise/tour commencing with iso wipes. Iso wipes are also utilised to wipe down the toilet area during all cruises.
 
All multi-use, washable cups and glasses have been removed from our vessels.
 
Self-serve tea and coffee station has been removed until further notice.
 
No food is being served on-board our vessels until further notice.
 
Complimentary drinks including soft drinks and dispensed filtered water and filtered water dispensers have been removed from our vessels.
 
Bottled water is available on arrival at the gate (not on board)
 
Hand sanitisers are provided on-board and at the arrival gate. All guests are required to utilise the hand sanitisers prior to embarking and disembarking.
 
Hand sanitising wipes are also available to all guests in individual packs.
 
Maximum numbers on board our vessels have been reduced in accordance with Social Distancing Regulations of 4 sq m per person (if applicable).
 
Our 24 sq m Pontoon Boat is available for hire immediately with a maximum of 6 people
 
The Spirit of Wollumbin has restarted its Charters & Cruises for a maximum of 20 persons for 120 minute cruises.
 
Your health is our top priority, and we have put special measures in place to keep all guests safe both during and after your activity.
 
Stringent Cleaning – We’ve increased the frequency of disinfecting surfaces and high traffic areas between each cruise, and hand sanitizer will be available to all of our guests.
 
Social Distancing – Guests will stay at a safe 1.5 m distance during all points of the cruise. We also ensure that all staff members will be wearing any necessary PPE.
 
Wellness Checks – Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your cruise
 
We also encourage you to buy one of our Taste Tweed Farm Tour’s in a Box with Virtual Tour Content, VIP Membership access and more, or to buy one of our gift vouchers and discounted gift certificates for cruises and charters.
 
Again we ask that if you have an existing Mount Warning Tours gift voucher, please hold onto it as we have extended all existing vouchers with an additional 6 months for redemption.
 
Please stay safe and we wish you well during these uncertain times.
– Mount Warning Tours

Covid-19 Notice (Updated 15/05/2020)

Mount Warning Tours has restarted its commercial vessel operations effective immediately. (15/05/2020)

To our amazing guests, staff and the Tweed community.
On March 22nd 2020 we announced that due to public health concerns with the COVID-19/CORONAVIRUS pandemic, and to comply with social distancing regulations, that we were unable to operate until further notice. We are now providing notice that we have recommenced limited commercial vessel operations effective immediately.

The recommencement of our cruises will strictly adhere to the Covid 19 Fact Sheet distributed 15/5/2020 by RMS. The list of points below apply specifically to our vessel operations.

COVID – 19 Facts Sheet – New Gatherings Update. (Commercial Vessels)
There is no restrictions in relation to leaving your home, except that you cannot gather in public in groups greater than 10 and you maintain social distancing (1.5m – 4 sq metre rule.)
The definition of a residence/ home includes a vessel
The 4sq metre rule still applies on a vessel
Outdoor physical activity in groups of 10 are permitted ie. vessel activities
Commercial vessels can operate like a cafe or restaurant, if approved – up to 10 people plus crew but must comply with 4sq metre rule.
No holidaying in Regional areas

Our 24 sq m Pontoon Boat is available for hire immediately with a maximum of 6 people (Locals only – Tweed Shire only)
The Spirit of Wollumbin will restart its Rainforest Cruises with a minimum of 10 persons and a maximum of 10 persons for 90 minute cruises effective 20/5/2020 at 10 am. (Locals only – Tweed Shire only)

The following onboard measures will apply.
Mount Warning Tours has introduced additional safety and operation measures for our business. These measures will assist in minimising risks to our staff and guests.

What we are doing:
Our staff have increased the frequency and level of all our hygiene and cleaning procedures.
All surfaces are deep cleaned after every cruise/tour with hospital grade cleaning and disinfectant products, and wiped down prior to the next cruise/tour commencing with iso wipes. Iso wipes are also utilised to wipe down the toilet area during all cruises.
All multi-use, washable cups and glasses have been removed from our vessels.
Self-serve tea and coffee station has been removed until further notice.
No food is being served on-board our vessels until further notice.
Complimentary drinks including soft drinks and dispensed filtered water and filtered water dispensers have been removed from our vessels.
Bottled water is available on arrival at the gate (not on board)
Hand sanitisers are provided on-board and at the arrival gate. All guests are required to utilise the hand sanitisers prior to embarking and disembarking.
Hand sanitising wipes are also available to all guests in individual packs.

Maximum numbers on board have been reduced in accordance with Social Distancing Regulations of 4 sq m per person (if applicable).

We also encourage you to buy one of our Taste Tweed Farm Tour’s in a Box with virtual content, VIP Membership access and more, or to buy one of our gift vouchers and discounted gift certificates for cruises and charters.

Again we ask that if you have an existing Mount Warning Tours gift voucher, please hold onto it as we have extended all existing vouchers with an additional 6 months for redemption.

Please stay safe and we wish you well during these uncertain times.
Mount Warning Tours

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